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Housekeeping is critical to the success of today’s hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. This edition has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry.
#00338CIN03ENGE
ISBN 978-0-86612-252-8 ©2008, 14 chapters, Softbound
Authors: Margaret M. Kappa, Aleta Nitschke, and Patricia B. Schappert
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