Other Products
Hospitality training products for hotels, restaurants, clubs, and more.

Product # 88111NEI02ENGE

Member $25
Non-Member $50

2003 IMPACT of Room Tax Increases on the Lodging Industry

Written by Charles W. de Seve and funded by the American Hotel & Lodging Foundation, this study demonstrates how room taxes affect occupancy, room rates, and the economy.

Product # 88108NEI02ENGE

Member $10
Non-Member $20

An Introduction to Hotel Systems — Fundamentals & Glossary [Updated]

This primer provides newcomers to the hospitality industry—from owners buying or renovating their first hotel property to new hires on the front desk?an overview of the main types of computer-based systems available in the hospitality marketplace. It describes the various operational areas each system covers, their main functions, and the how they interact with each other.

Product # 08046SGP02ENGE

Member $159
Non-Member $159

Certified Hospitality Account Executive (CHAE) Study Guides

This two-volume study guide includes information candidates must know for the CHAE certification exam. Chapters cover the following topics: financial accounting, managerial accounting, asset management, hospitality tax and law, and hospitality operations. Readings from Lodging, Hotel & Resort Industry, and The Bottomline magazines supplement the text material and reinforce concepts. Review sample questions at the end of the study guide to aid in preparation for the certification exam.

Product # 08047SGP01ENGE

Member $159
Non-Member $159

Certified Hospitality Technology Professional (CHTP)

The Certified Hospitality Technology Professional (CHTP) program is recognized as the symbol of achievement and competence in hospitality technology. These two study guides will prepare you for the CHTP comprehensive examination. The study guide does this by helping you:

• Assess your knowledge of the content required for CHTP certification
• Be successful studying the portions of the content areas you will need to pass the exam

(Price includes volume 1 and volume 2)

Please contact Hospitality Financial and Technology Professionals (HFTP) for a CHTP certification application at: Phone: 800.646.4387 or 512.249.5333. Fax: 512.249.1533. Or visit their web site www.hftp.org.

Product # 08001CDR01ENGE

Member $24.95
Non-Member $29.95

CHA Review Session - Set of 5 Audio CDs

Hotel professionals all over the world gather in CHA Review Sessions when it''s time to take the exam for Certified Hotel Administrator. But what happens when your schedule doesn''t permit for it? EI provides you with the next best thing, a set of five CHA audio CD. It is the perfect way to guarantee that you have all of the pertinent information needed to earn the prestigious CHA designation.

Audio CD''s include:

• General Management and Human Resources/Personnel Management
• Management of Rooms Division, Engineering/Property, Food & Beverage, Marketing & Sales
• Accounting and Cost Control

Product # 88127NEI01ENGE

Member $10
Non-Member $20

Computer System Failure Contingency Planning

The AH&LA Technology Committee is pleased to announce a new installment to the "Hotel Technology 101" series, Computer System Failure Contingency Planning. This handbook deals with the whys and hows of maintaining service levels in your hotel during a failure of key hotel systems.

The discussion includes:

• Why is it important to plan how to operate without one of your essential systems?
• General strategies in Contingency Planning
• The roles of the Contingency Team members in a system failure
• What supplies need to be on hand in preparation for a system failure?
• Managing a hotel without the Property Management System or its interfaces
• And more essential information to allow you to deliver guest services and protect revenue during an outage

Product # 88107NEI02ENGE

Member $10
Non-Member $20

E-Commerce: Frequently Ask Questions (Tech primer) - [Updated]

This primer provides an overview of e-commerce, e-procurement, e-distribution, and websites as well as answers your basic e-commerce questions. Well beyond the sale of hotel rooms, e-commerce will have far-reaching implications for the hospitality industry. As industry consolidation continues, and operators and suppliers become more sophisticated in their business practices, an increasing number of routine tasks and transactions will take place online.

Product # 88126NEI01ENGE

Member $10
Non-Member $20

Food & Beverage Systems

The AH&LA Technology Committee is pleased to announce a new installment to the "Hotel Technology 101" series Food & Beverage Systems. This handbook provides an overview of various aspects of technology used in F&B operations, both in the front of the house and in back.

The primer includes:

• Point-of-Sale System fundamentals & trends
• Table management applications that can drive increased revenue
• Gift cards and loyalty programs
• Hardware & cabling requirements
• Interfaces
• Inventory & Purchasing systems
• Centralized applications

Product # 88109NEI01ENGE

Member $10
Non-Member $20

Hotel Technology Infrastructure (Tech primer) - [Updated]

This primer is designed to familiarize hotel owners, operators, and developers with the fundamentals of technology in the hotel environment. It provides an overview of cabling infrastructure requirements for a broad range of property-level hotel technology applications. Some of these applications include voice and data in guestrooms and public spaces as well as administrative voice and data, including telephone (also known as Private Branch Exchange, or PBX), Property Management Systems (PMS), Point of Sale systems (POS), video (free-to-guest, pay-per-view, and interactive), locking systems, high-speed Internet access (HSIA), and more.

Product # 88125NEI01ENGE

Member $10
Non-Member $20

Principles of Privacy

This primer is a prescriptive overview of the nature of practicing privacy in today's hospitality industry. Written for the hotelier, the document presents enough of the technical, conceptual and legal framework surrounding privacy issues today to understand the actionable recommendations and to utilize the checklists.

Product # 88118NEI01ENGE

Member $10
Non-Member $20

Strategies and Tactics in System Selection

This guide provides an overview of the range of strategies and tactics that one can employ when selecting various computer and communication systems from a hotel or hotel company. The content does not assume any specific prior knowledge in either technology or accepted purchasing practices and corporate requirements. Using this guide, you will learn what the key dimensions are for system selection and how to maintain control of the process.

Product # 88119NEI02ENGE

Member $10
Non-Member $20

Tech Primer: Revenue Management - [Updated]

NEW! Tech Primer
Revenue Management
The object of this GUIDE is to recognize revenue-yield management practices, and provide some basic concepts, definitions and terms that can be used as a baseline for the implementation and communication of revenue management in a hotel that does not have an automated revenue management system. It also provides guides for instilling a revenue management culture, discusses the potential benefits that can be gained and gives thoughts on choosing a solution, whether manual or automated.
Developed by: AH&LA Technology Committee

Product # 88120NEI01ENGE

Member $10
Non-Member $20

TECH PRIMER: Telecommunications in the Hospitality Industry

Whereas telecommunications used to provide healthy revenues for a hotel, it has now become imperative for hotels to manage their communications effectively to realize profits in this department. This guide is intended to provide information to help managers manage their telecommunications dept. effectively.

Product # 88110

Member $10
Non-Member $20

Technology Security Primer: The Fundamentals of Systems & Security Maintenance (Tech primer)

This primer reviews the main threats to your information and offers practical guidelines to making your systems as secure as is reasonable without interfering with daily routine.

Product # 88124NEI01ENGE

Member $35
Non-Member $60

Turnover & Diversity in the Lodging Industry

AH&LA, together with the Hospitality Industry Diversity Institute, has updated the 1997 publication, Turnover and Diversity in the Lodging Industry. Turnover and diversity are challenging issues facing management, and new and updated data is needed to quantify and set benchmarks. The publication, funded by AH&LEF, and members may download a complimentary copy via AH&LA web site, MEMBERS ONLY.

Product # 88116NEI01ENGE

Member $15
Non-Member $30

Uniform Accounting Systems for Condominiums

This publication provides owners and managers of condominiums a basic system of account classification.

The AH&LEF's 2006 Lodging survey is now available as a AH&LA member-only benefit. Members may download a free copy from the members-only section of the Web site. Click here to become a member.

Considered the lodging industry's most thorough piece, the study is conducted every two years to track the size, scope, and emerging trends of the lodging industry. Owners and general managers are questioned on more than 100 topics, including types of in-room amenities, security and technology features, food and beverage options, number of beds, pet friendly, frequency of renovation activity, and wireless technology.