EI's
Seminar programs are available in an array of topics to address
the hospitality industry's expanding and diverse needs. The programs
are available in several formats and can be customized for a specific
need.
We have programs for
Hospitality Professionals in various specialities and for a
general audience. Click on each area to view programs for that
specialty.
Line Level
Supervisory
Senior Management
Line Level
- Going
the Extra Mile: Service Skills for Front Desk Employees
Increase the
service skills of your front desk employees and the efficiency
of your property with this comprehensive program that covers the
full range and scope of front desk service skills such as reading
guests, dealing with challenging situations, check-in/check-out,
and guest security.
Target Audience
- Front-line and Supervisory
Program Length
- One day
Certification
Opportunity - Completion of Going the Extra Mile leads to preparation
for EI's Hospitality Skills Certification for Front Desk Agent
- G.R.E.A.T.:
Guest Room Exceptional Attendant Training
Are your Guest
Room Attendants "Guest Service Attendants" as
well? This "basic skills" program shows how to combine
safety, speed, economy and thoroughness, while also improving
overall guest satisfaction.
Target Audience
- Guest Room Attendants
Program Length
- One day
Certification
Opportunity - Completion of G.R.E.A.T. leads to preparation for
EI's Hospitality Skills Certification for Guest Room Attendants
- C.A.R.E.:
Controlling Alcohol Risks Effectively
This award-winning
workshop has already trained over 130,000 servers. Participants
learn how to effectively monitor and control guests' alcohol consumption,
tactfully intervene before problems arise, carry out ID-checking
policies, and handle minors according to your property's policies.
Successful completion of C.A.R.E. will lead to an EI-issued
Training Verification Card.
Target Audience
- Food and beverage servers
Program Length
- One day
- Welcome
Home: Superior Skills for Valet, Door, and Bell Staff
Make that
first impression a lasting one by increasing the service skills
among your valet, door, and bell staff. From attitude awareness
and teamwork, to general work habits, Welcome Home will instill
a sense of hospitality in your staff to greet and treat every
guest in a way that makes them feel right at home.
Target Audience
- Valet, Door, and Bell Service Staff
Program Length
- One day
Supervisory
^ Top of Page ^
- Supervisory
Skill Builders
Specifically
for supervisors, this comprehensive program of nine modules is
filled with "need-to-know" information on how supervisors
should carry out their responsibilities to management as well
as employees. Supervisory Skill Builders consists of the following
topical modules:
- You as
a Supervisor
- Leadership
- Time Management
- Improving
Communication
- Handling
Problems and Conflicts
- Conducting
Orientation and Training
- Motivation
and Team Building
- Staffing
and Scheduling
- Improving
Employee Performance
Target Audience
- Supervisory
Program Length
- Three to five days
Certification
Opportunity - Completion of Supervisory Skill Builders fulfills
a prerequisite for the Certified Hospitality Supervisor (CHS)
program.
Supervisory/Management
- Building
High-Energy Teams
Through this
highly interactive seminar learn how to develop and nurture effective
work teams that work together harmoniously, resolve conflicts,
and accomplish objectives.
Target Audience
- Supervisory and Management
Program Length
- One day
- Customers
for Keeps: Providing Exceptional Service
Great overview
of the importance of delivering exceptional service in order to
win repeat business and increase profitability covering the "how-to's"
on understanding guest needs and expectations, listening, and
the importance of attitude.
Target Audience
- Supervisory and Management
Optional Audience
- This seminar can be geared for a general hospitality audience.
Program Length
- One day
- High-Performance
Training
This dynamic,
learner-centered seminar features proven training techniques for
boosting productivity, raising profitability, and building a competitive
advantage
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
Techniques
such as recognizing diversity challenges and making a long-term
commitment to diversity -- that bring out the most from our ever-changing
work environment.
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
- Putting
the "Pro" in Problem Solving
Packed with
case studies and activities, this program shows you the proactive
way to analyze problems and evaluate options while staying focused
on goals and a healthy team environment.
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
- Results-Oriented
Leadership
This seminar
focuses on how to handle multiple priorities, energize employees,
and meet deadlines, while working toward achievement of departmental
and organizational goals.
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
- Success
from the Start: Getting the Right People the First Time
Learn how
to save time and money by attracting, hiring, and retaining high-performance
employees who will deliver guest services and add to your bottom
line.
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
- Tackling
Turnover: Keep Good People Once You Get Them
Tackle the
costs and causes of turnover; then focus on ways to reduce it,
including motivation and training, all with the objective of retaining
your biggest asset; quality, service-oriented employees.
Target Audience
- Supervisory and Management
Program Length
- Half day or one day
- Time
Management: Stop the Clock
We can't create
more time, but we can make better use of it by being more productive,
scheduling more efficiently, and learning how to properly delegate
tasks to others.
Target Audience
- Supervisory and Management
Program Length
- One day
Senior Management
^ Top of Page ^
Move beyond
good management to true visionary leadership by sharpening skills
for setting strategic direction and accomplishing long-range business
goals.
Target Audience
- Senior Management
Program Length
- Half day or one day
Action
