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Seminars
Hospitality training products for hotels, restaurants, clubs, and more.
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Going the Extra Mile:
Service Skills for Front Desk Employees
Increase the
service skills of your front desk employees and the efficiency
of your property with this comprehensive program that covers the
full range and scope of front desk service skills such as reading
guests, dealing with challenging situations, check-in/check-out,
and guest security.
Target Audience
- Front-line and Supervisory
Program Length
- One day
Certification
Opportunity - Completion of Going the Extra Mile leads to preparation
for EI's Hospitality Skills Certification for Front Desk Agent
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G.R.E.A.T.: Guest Room Exceptional Attendant Training
Are your Guest
Room Attendants "Guest Service Attendants" as
well? This "basic skills" program shows how to combine
safety, speed, economy and thoroughness, while also improving
overall guest satisfaction.
Target Audience
- Guest Room Attendants
Program Length
- One day
Certification
Opportunity - Completion of G.R.E.A.T. leads to preparation for
EI's Hospitality Skills Certification for Guest Room Attendants
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C.A.R.E.: Controlling Alcohol Risks Effectively
This award-winning
workshop has already trained over 130,000 servers. Participants
learn how to effectively monitor and control guests' alcohol consumption,
tactfully intervene before problems arise, carry out ID-checking
policies, and handle minors according to your property's policies.
Successful completion of C.A.R.E. will lead to an EI-issued
Training Verification Card.
Target Audience
- Food and beverage servers
Program Length
- One day
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Welcome Home:
Superior Skills for Valet, Door, and Bell Staff
Make that
first impression a lasting one by increasing the service skills
among your valet, door, and bell staff. From attitude awareness
and teamwork, to general work habits, Welcome Home will instill
a sense of hospitality in your staff to greet and treat every
guest in a way that makes them feel right at home.
Target Audience
- Valet, Door, and Bell Service Staff
Program Length
- One day
For more information
on EI's Line Level Seminars , or for a copy of Educational Institute's
product and services catalog
contact 1-800-752-4567.
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