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Quality Breakfast Service

This DVD with trainer's guide, and certificate of completion, shows managers and employees how to meet and exceed guest expectations for a quality breakfast service experience at your property. Viewers learn how to effectively stock, present, manage, and maintain a healthy and attractive breakfast bar to ensure quality and to increase your competitive edge. Topics include: Work Safety, Food Safety, and Sanitation Pre- and post-service tasks Service Forecasting and Ordering Presentation Click a link below to view a video clip. Low Res High Res #5940DVD01ENGE English DVD AH&LA Member: $179.95 Nonmember: $249.95

Professional Courtesy Van Service

Courtesy vans are often the first and last contact guest have with your property, so the impression they get from that service can have a dramatic impact on their decision whether to return. Topics included in this 23-minute VIDEO: Vehicle safety and appearance inspection Safe and sensible driving techniques Proper luggage storage and handling How to handle a traffic or parking accident Better guest service and interaction skills The Companion Guide included with this video features a daily vehicle inspection checklist, rules of the road, and additional tips for better courtesy van service. Click a link below to view a video clip. Low Bandwidth Broadband Also available in DVD! Copyright 2005

Product # 05180VHS02ENGE Member $179.95 Non-Member $224.95 To Order Call: 1-800-752-4567 or 1-517-372-8800

Crisis Communications Video

The AH&LA Communications Committee has updated the award-winning Crisis Communications video and companion guide. The 16-minute video teaches lodging operators how to effectively manage a crisis situation and work with the media to deliver accurate and appropriate messages. Viewers are given basic steps needed to prepare and recover from disastrous situations.

Click a link below to view a video clip.
Low Bandwidth
Broadband

Product # 05930VHS01ENGE

Member $50
Non-Member $75

To Order Call: 1-800-752-4567 or 1-517-372-8800

Courtesy Rules!
Better Telephone Skills Now

• Answering the phone promptly and politely
• Effective talking and listening techniques
• How to transfer, take messages, or place on hold
• Handling dissatisfied callers
• Selling rooms

Spotlight On Security for Lodging

So WHO is responsible for making your lodging property more secure? EVERYONE at your property is responsible!

Designed in conjunction with AH&LA Loss Prevention Committee, this 30-minute video and companion guide provide you with the BEST security practices now being used by the TOP loss prevention experts and executives throughout the hospitality industry, and provide the type of secure environment that guests are seeking and that today's marketplace demands.

View a clip from our new video!
28K   100k

Product # 592V
Also available in Spanish (#592SV)

Member $139.95
Non-Member $169.95

To Order Call: 1-800-752-4567 or 1-517-372-8800

Energy-$aving Tips for Lodging video

RESERVE YOUR COPY TODAY!

The video, Energy-$aving Tips for Lodging, made jointly by the American Hotel & Lodging Educational Institute and ENERGY STAR^®, is intended to demonstrate the value of strategic energy management when used by a lodging property.

There are numerous factors that can affect the bottom line of your property: recession, weather, current events, etc. While these factors are beyond your control, the efficiency of your property isn't.

This easy-to-follow video and companion guide highlights basic practices for reducing energy costs, including: simple, no-cost steps that dramatically reduce energy bills, long-term strategies for maintaining energy efficiency, energy-saving devices with a quick return on investment, and where to look for additional guidance, tools and support.

View a clip from our new video!
28K   100k

$$119.95 AH&LA Member
$149.95 Non-Member

There's a Place For You Here Video

"A great insider's guide to orientation, and a powerful tool for recruitment, retention and motivation!" Nineteen rising stars from different job positions within the lodging industry provide insight, information and advice to new or potential employees joining the industry.

View a video clip.

Member $179.95
Non-Member $224.95

Note: To order in a language other than English call 800-752-4567 or 407-999-8100

Stay Safe: Awareness Training for Housekeepers

Housekeepers are the eyes and ears of any lodging property, so their awareness is the first line of defense against safety and security risks... as long as they are properly trained. This NEW video alerts housekeepers to possible dangers and prepares them for their responsibility to establish and maintain a safe environment for both guests and employees.
Product #538V (English), #538P (English/PAL), #538SV (Spanish), #538SP (Spanish/PAL)

View a video clip.

Call to reserve your copies today! - 800-752-4567 or 407-999-8100

Also available in Spanish. View the flyer.
Member $179.95
Non-Member $224.95

Competitive Edge: Sales Strategies for Small Properties

"One of the best sales tools you'll ever find!"
EI consulted with top sales experts and trainers in the lodging industry to produce this one-stop guide for creating and implementing a successful sales plan.
Winner of the 2002 AXIEM AWARD (Absolute eXcellence in Electronic Media)!

Product #571V

View a video clip.

Call to reserve your copies today! - 800-752-4567 or 407-999-8100

Smart Service for Great Banquets:

NOW Available in Spanish! (Product #503SV)
"The secret to better banquet business is great banquet service."
Banquet clients today expect the best service possible for the prices they are paying. And since banquets account for the greatest revenue percentage in a hotel's food and beverage operation, it's vital you offer that level of service.

This video trains all banquet staff how to achieve, deliver and maintain top quality service.
Product #503V

View a video clip.

Must call for the Spanish version - 800-752-4567 or 407-999-8100

All video clips require Windows Media Player.

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